Bounds Taxis Northampton
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IVR - Automated Booking Service

NEW Automated IVR System

Bounds Taxis automated booking service, making ordering taxis as easy as 1-2-3.

Automated Booking Service Giving Priority to Regular Customers

IVR or Integrated Voice Response, gives Bounds Taxis the ability to offer a faster, efficient service to more customers. The system allows regular customers to book a taxi without speaking to an operator.  Once the customer is eligible the systemw will automatically offer the automated service Generally it takes 15/20 seconds to book a taxi using the automated service. Of course IVR will not replace our staff, but it will free up our telephonists to concentrate on dealing with calls that demand their attention.  1 in 3 customers use the automated service and we are delighted with the positive feedback from customers. 

Step by Step Guide;

1.   Ring 01604 626262 as usual.
2.   Select your pick up point by pressing 1,2 or 3.
3.   Press 1 for a taxi asap.
4.   That's it! Mobile phone users receive a booking confirmation by text SMS.

Bounds Taxis automated booking service, making ordering taxis as easy as 1-2-3.


 

 

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Bounds Taxis (Northampton) Ltd

Bounds Taxis (Northampton) Ltd
9-11 Bradshaw Street
Northampton
Northamptonshire
NN1 2HL

Bookings: (01604) 62 62 62
Admin: (01604) 626262
Email: info@boundstaxis.co.uk


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